• Article ID 000054220
  • Date Published 21/12/2016
  • Date Last Updated 21/12/2016

To users of the AF-S NIKKOR 300mm f/4E PF ED VR

To users of the AF-S NIKKOR 300mm f/4E PF ED VR

Thank you for choosing Nikon for your photographic needs.

Nikon will offer a service for updating AF-S NIKKOR 300mm f/4E PF ED VR firmware. Details of this firmware service are as follows.

■Firmware update details
We have confirmed that when the AF-S NIKKOR 300mm f/4E PF ED VR lens is used with the D800, D800E or D810 images captured at shutter speeds of around 1/125 s with the VR function enabled (NORMAL or SPORT) sometimes exhibit noticeable blur.
To reduce the occurrence of this, we will offer a service for updating your AF-S NIKKOR 300mm f/4E PF ED VR firmware.
When cameras other than the D800, D800E or D810 are used, this firmware update is not needed.

■Updating lens firmware
Users of the D800, D800E or D810 who are concerned about this issue may take or send their lens to an Nikon authorized service center, where your lens firmware will be updated free of charge.
When sending your AF-S Nikkor 300mm f/4 E PF ED VR lens to a Nikon authorized service center, the user must pay the cost of shipping to the service center, and Nikon will pay for return shipping.

■Identifying lenses with which the firmware has already been updated
Firmware for lenses with a serial number of 205101 or later has already been updated.

*Depending upon the way the camera is held when shooting, or the shooting conditions, images may be blurred even after this lens firmware is updated.

For more information regarding this matter, please contact your nearest Nikon authorized service center or Nikon Customer Support Center.

Contact Customer Support