To users of the AF-S NIKKOR 200-500mm f/5.6E ED VR lens

To users of the AF-S NIKKOR 200-500mm f/5.6E ED VR lens

Thank you for choosing Nikon for your photographic needs.

Nikon will implement a service for updating AF-S NIKKOR 200-500mm f/5.6E ED VR lens firmware. Details regarding implementation of this firmware service are as follows.

■Firmware update details
We have confirmed that with autofocus shooting using the AF-S NIKKOR 200-500mm f/5.6E ED VR lens, autofocus may sometimes become disabled and focus operation switches to manual focus* when the zoom ring on the lens is rotated while the camera's shutter-release button is pressed halfway, or the camera's AF-ON button is held down.

*Autofocus operation can be restored by pressing the camera's shutter-release button halfway again, or pressing the camera's AF-ON button again.

To address the occurrence of this, we will implement a service for updating AF-S NIKKOR 200-500mm f/5.6E ED VR lens firmware.

■Updating lens firmware
Those users who would like to have their AF-S NIKKOR 200-500mm f/5.6E ED VR lens firmware updated may take or send their lens to a Nikon authorized service center, where your lens firmware will be updated free of charge.
When applicable lenses are sent to Nikon authorized service centers, Nikon will pay all shipping costs, both to and from the Nikon service center.

■Identifying lenses with which the firmware has already been updated
Firmware in lenses with a serial number of 2008365 or higher have already been updated.

For more information regarding this matter, please contact your nearest Nikon authorized service center or Nikon Customer Support Center.

Contact Customer Support