Technical Service Advisory for users of the Z 7 and Z 6 mirrorless cameras

Thank you for choosing Nikon for your photographic needs.

It has come to our attention that the vibration reduction (VR) function built into some Z 7 and Z 6 mirrorless cameras does not achieve its full potential. We will repair affected cameras free of charge. 

Identifying affected products
To check whether or not your camera is one of those affected by this issue, click Affected Product Serial Numbers below and enter the serial number for your Z 7 or Z 6 as instructed.
Your camera's serial number will be checked against those of affected products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not one of those to which this issue applies, rest assured that repairs to your camera are not necessary and you may continue using your camera without further concern for this issue.

>Z7 Affected Product Serial Numbers
>Z6 Affected Product Serial Numbers

User-added image

Open the camera's monitor to locate the product serial number. It is the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above (the Z 6 is represented in the image).

Please contact your nearest Nikon service center if you own a Nikon Z 7 or Z 6 affected by this issue. They will keep your camera, inspect it, and re-adjust or replace components as needed free of charge, even if the camera's warranty has expired or is not valid in your region.

Requesting corrective servicing
Please contact Nikon Customer Support for further advice or create a Free Service Returns Request (UK and Ireland only). 

We sincerely apologise for any inconvenience this matter may have caused you.

Nikon will continue to take all possible measures to prevent issues like this from happening again.

Once again, thank you for choosing Nikon for your photographic needs.