Thank you for choosing Nikon for your photographic needs.
Users of Z 8 mirrorless cameras have informed us that the metal camera strap eyelets may become loose or separate from the camera body.
Based on our investigation into the matter, it has become clear that this issue may occur if Z 8 camera strap eyelets are subjected to strong impact or continuously bear a heavy load. We have identified a range of Z 8 camera serial numbers with which the issue may occur and will address the issue as follows.
Nikon will inspect applicable cameras and take the necessary steps to correct this issue, at no cost to the customer, even if the warranty has expired. Nikon will also pay all shipping costs both to and from the Nikon Service Center. Please direct inquiries regarding this issue to your nearest Nikon Service Center.
This offer is also available to those who have had their cameras repaired to address the issue announced in June 2023 (lens cannot be mounted) with which a lens could not be mounted on the camera because it could not be rotated to the locked position.
We sincerely apologize for any inconvenience this issue may cause you.
Identifying Affected Products
To check whether or not your Z 8 is one of those affected by this issue, click Serial Number Check below and enter your camera’s serial number as instructed.
Your camera's serial number will be checked against those of affected products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not one of those to which this issue applies, rest assured that repairs to your camera are not necessary and you may continue using your camera without concern for this issue.
> Serial Number Check
Open the camera's monitor to locate the product serial number. It is the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above.
Affected Parts of the Camera
Nikon will take the necessary steps to correct this issue for both the left and right camera strap eyelets indicated in the images below.
Requesting the service
Further instructions will be provided via the above Serial Number Check link if your Z 8 is affected by this issue.
For further assistance, please contact Nikon Customer Support .
We sincerely apologize for any inconvenience this matter may cause you.
Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.