Requesting the Z 7/Z 6 mirrorless camera RAW video output upgrade service (performed for a fee)

This article provides instructions for requesting the service that enables RAW video output to a third-party external recorder ("Service") via the HDMI connector on the Z 7 and Z 6 mirrorless cameras (Service performed for a fee).

About this service
Nikon repair and service facilities began accepting Z 7 and Z 6 cameras for this service on Tuesday, December 17, 2019. 

Please download the Z 7/Z 6 Professional Technical Guide —RAW Video Recording — from Nikon's Download Center, and read "Important notes on RAW output options" before requesting this service.

> Z 6 download page
> Z 7 download page

European service centres will issue an estimate for the repair cost which will contain further information and will require your approval before the upgrade can begin. The cost of this service is approximately £179 (€199 in Ireland) per camera, the exact details and cost will be provided in the service estimate.

Sending your camera to a Nikon Repair Centre
Please direct enquiries regarding this matter to your nearest Nikon Service Centre or create a Free Service Returns Request (UK and Ireland only). Nikon Service Centres will usually serve customers within 1-2 weeks after receiving products for servicing. For details we recommend you contact your local Service Centre.
  • As part of this service, the camera firmware will be updated to the latest available version. 
  • Please understand that if a large number of service requests are received at once, the return of your camera may be delayed.
For general enquiries please contact customer support. 

Contact Customer Support