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Nikon will implement a service for updating AF-S NIKKOR 200-500mm f/5.6E ED VR lens firmware. Details regarding the implementation of this firmware service are as follows.
Firmware update details
We have confirmed that with autofocus shooting using the AF-S NIKKOR 200-500mm f/5.6E ED VR lens, autofocus may sometimes become disabled and focus operation switches to manual focus* when the zoom ring on the lens is rotated while the camera's shutter-release button is pressed halfway, or the camera's AF-ON button is held down.
*Autofocus operation can be restored by pressing the camera's shutter-release button halfway again, or pressing the camera's AF-ON button again.
To address the occurrence of this, we will implement a service for updating AF-S NIKKOR 200-500mm f/5.6E ED VR lens firmware.
Updating lens firmware
Those who would like to have their AF-S NIKKOR 200-500mm f/5.6E ED VR firmware updated may take or send their lens to a Nikon authorised service center, where the firmware will be updated free of charge.
Identifying lenses with which the firmware has already been updated
Firmware in lenses within the serial number range 2007557-2007596 and serial number 2008365 or higher have already been updated.
Please direct inquiries regarding this matter to your nearest Nikon Service Centre or create a Free Service Returns Request (UK and Ireland only).